Firstly, when you checkout, you should receive email confirmation. Then we start process order as soon as payment is clear. We generally dispatch orders within 2 business, via valuable courier service with tracking detail. Then the order is transported to your address, Courier driver drop off with or without signature depends.
Moreover if you prefer delivery with signature or express post, extra cost will be applied. So please contact us when you have special requirement. Whichever shipment choice you make, you will be able to track the consignment online if available.
We will not deliver order to PO Box as the item size not fit.
Whereas transport fees vary according to weight/dimension of the shipment. Please group your items in one order to save postage if possible. Two distinct orders placed separately can not be grouped, system will apply postage to each of them. We always ship orders with insurance provided by Courier.
There is setup shipment rates in system. we may adjust the rates according to market price.
Change of mind returns/exchanges
HW Living will happily assist customers who wish to return or exchange goods. Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).
- We can provide a refund
- Please ensure not use goods if you want to return/exchange
- Items in original packaging and in saleable condition
Note: Bank Account must be present to receive a refund; or Paypal account if paid via Paypal.
Notice: there could be delivery delays due to the challenges pandemic presents.